Expand your customer base online with COD payments.

Did you know that Cash on Delivery (COD) is also a legitimate payment method for businesses in Malaysia? We’re here to help!

E-wallets and cashless payments are now the go-to payment methods for e-commerce, making buying things online even faster and easier than before. But even with the rise of these digital methods, many Malaysians still prefer Cash on Delivery (COD). Though usually popular among peer-to-peer online marketplaces (like Carousell and Mudah.my), did you know that COD is also a great option for e-commerce and online stores?

Let’s take a look at why COD is the recommended choice for businesses in Malaysia!

What is COD and how does it work?

Cash on Delivery (COD) is when you pay for something only when it gets delivered to you, instead of paying upfront. With COD, the seller sends the items, and the recipient will pay for the goods only upon receiving the items. Many e-commerce stores and online sellers offer COD as a payment option to make it easier for their customers and to give them confidence to try new products, especially when they're uncertain about trusting the seller or platform.

Although COD is more common in peer-to-peer (P2P) transactions, it is also a recommended payment method between business-to-consumer (B2C) transactions!

Here are 3 reasons why COD helps expand your customer base:

⦁ Provide customers peace of mind: Offering COD enhances your brand credibility by demonstrating a customer-centric approach, reducing the risk of scams, and ensuring secure transactions. This builds trust and fosters customer loyalty.
⦁ Wider customer reach: COD allows you to cater to customers who don't have credit cards or prefer not to pay online, expanding your potential market.
⦁ Reduce payment processing fees: By offering COD, you can avoid credit card processing fees, helping to lower your overall transaction costs.

How does Pos Malaysia COD work?

Partner with Pos Malaysia and enjoy competitive COD rates starting from as low as RM4.00 only – enjoy the benefits of up to 3 COD delivery attempts, plus quick payment remittance within 2 working days after dropping off your parcel*. More importantly, you can get set up in just 3 working days after registration!

Beyond conventional payment methods, Pos Malaysia also offers COD payment through DuitNow QR, allowing customers to easily make payments.

Get started here: https://forms.office.com/r/qWJuA1dwXH
*The maximum value per item is RM2,000.

Prioritising customer experience is crucial for building lasting relationships and driving business success. Offering diverse payment options, especially in the e-commerce era where ease of payment is a key factor, can significantly impact your business's growth. Partnering with a reliable logistics provider like Pos Malaysia, which specialises in secure COD handling, can further streamline operations and mitigate cash management risks. Whether you're launching a startup or scaling your business, focusing on customer experience remains essential.