Did you know there are about half a million parcels delivered daily in Malaysia?
Yes, you heard it right and this number will only increase as e-commerce continues to grow.
With so many parcels moving each day, it’s no surprise that business owners stress over whether their customers’ packages will arrive safely. Damaged deliveries mean unhappy customers, complaints, and compensation claims. Replacing items and rebuilding trust can be expensive, so choosing the right delivery service is crucial to keeping returns low and safeguarding your business’s reputation
Special Handling vs. Standard Delivery
You may have come across the name ‘Special Handling’ when looking for a delivery option, but do you know exactly what it is? If you’re a business owner dealing with fragile, high-value, or time-critical items, opting for special handling can be a game-changer.
Unlike standard delivery, special handling offers a higher level of efficiency for managing even the most delicate or time-sensitive items. It significantly reduces potential risks and ensures your goods are safeguarded throughout their entire delivery journey.
So, Who Uses Special Handling?
Industries dealing with high-value or perishable goods often use special handling services. One notable example is the Harum Manis mango, also known as "The Gold of Perlis." This delicacy is famous for its rich sweetness and premium quality, making it highly valued by consumers.
However, Harum Manis mangoes have a significant limitation: it has a short 3-5 day freshness window and a limited annual harvest, making it delicate and difficult to ship.
No bruises here! Fruit vendors shipping delicate harvests like Harum Manis mangoes rely on special handling delivery to keep their goods in top condition.
With special handling service, Harum Manis mangoes can be delivered within the crucial timeframe of three to five days post-harvest. This preserves their peak freshness and flavour, ensuring they reach customers in perfect condition.
How Does Special Handling Work for Harum Manis Mangoes?
- a) Direct Transport from Farm to Hub
Freshly harvested mangoes are carefully loaded onto large trucks stationed at the farms, which are then transported directly to a sorting facility. This dedicated process ensures the fruit remains fresh with minimal exposure to external elements.
- b) Priority Processing
With special handling, the mangoes undergo priority processing as soon as they arrive at the delivery hub. This means they are fast-tracked for dispatch using a “last in, first out” principle, reducing their overall transit time.
- c) Speedy Delivery to Recipients
The delivery process is prioritised for a seamless and timely drop-off, ensuring these mangoes arrive to customers in perfect condition — fresh and flavorful, just as they were when harvested.
All These Services Look Expensive!
Contrary to popular belief, special handling isn’t as costly as you might think. The service is customised based on your specific business requirements, making it a cost-effective way to ensure sensitive items are well protected.
Why Pos Malaysia’s Special Handling Is Perfect for Your Sensitive Deliveries
Pos Malaysia offers a comprehensive special handling service designed for sensitive, high-value, or perishable items like Harum Manis mangoes. This service ensures shipments are efficiently managed with customised packaging and dedicated logistics to maintain freshness and protect the items throughout the delivery process. Here’s how it works:
Got something fragile, valuable, or special to deliver? We’ve got you covered! Pos Malaysia’s Special Handling keeps it safe every step of the way!
1. Initial Request and Assessment
The special handling process begins when you request this service. Our salesperson then evaluates the specific needs of the item whether it’s fragility, high value, sensitivity, or a combination of these factors before giving you a quotation.
2. Operations Handling and Segregation
Once we confirm-plus-chop your request, our operations team will step in to manage the logistics. We actually take the extra effort to asingkan Special Handling shipments from regular deliveries and assign them to a dedicated team trained to handle these sensitive items.
3. Continuous Monitoring for Safe Delivery
Throughout the journey, Pos Malaysia continuously monitors the shipment, ensuring it progresses safely and remains on track for timely delivery.
Did you know that you can request special handling by simply informing any of our sales representatives? Once notified, our sales team evaluates the level of care required. Then, they’ll give you a quote based on the specific needs of your parcel.
Just like how your new glassware needs to be wrapped in layers of protection to keep them from breaking, your important parcels deserve the same level of care throughout their journey. Whether it’s fragile items, perishable goods, important documents, blood samples, or even sacred objects like the Quran, we’ve got you covered.
Engage our customer representative now and get a customised solution for your special handling delivery request!
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