45% of online shoppers are drawn to free delivery, but nearly a quarter will abandon their carts if delivery is slow.
Choosing the right courier service is crucial for business owners and frequent shippers as it directly impacts logistics, operations, and customer satisfaction. Price matters, but factors like network coverage, flexibility, and delivery speed also play a big role in keeping customers happy and returning.
With nearly 23% of shoppers abandoning their carts due to long delivery times, it’s clear that providing fast and reliable shipping options is essential to avoid lost sales and customer frustration.
Let’s dive into the five must-have factors to look for in a delivery partner:
1. Delivery Coverage and Presence
Efficient delivery network means your package is covered, wherever it needs to go.
When selecting a delivery partner, it is important to choose one with an extensive network that effectively covers your target areas. This ensures your packages arrive smoothly and on time, even in hard-to-reach locations. If your business involves the frequent delivery of large parcels, look for a courier that has physical offices or warehouses in key areas. Having these facilities allows the courier to manage and deliver your items directly rather than relying on third-party partners, which leads to a more efficient delivery process.
2. Pickup and Drop-Off at Your Convenience
Missing a parcel delivery can create a domino effect of delays, disrupting your business operations and potentially causing frustration for both you and your customers. That is why it is also crucial to select a delivery partner that offers flexible drop-off points and scheduled pickup options close to your business. These conveniences allow you to better manage your business schedule and help reduce the likelihood of delivery delays.
3. Next-Day Delivery
No waiting around – next-day delivery to satisfy Malaysia’s fast-paced shopping habits.
Malaysian online shoppers love fast deliveries, and many are willing to pay more for the added convenience of quicker service. The growing demand for next-day delivery options, driven by major e-commerce platforms, has made express delivery the new standard. Choosing a courier that offers similar express delivery services can help you capture and retain customer loyalty, as the convenience of fast delivery has become a crucial factor in shoppers’ purchasing decisions.
4. Specialisation in Handling Unique Products
Some special shipments just need that extra bit of care to make sure it arrives safely.
If you are shipping items that require extra care such as perishable or fragile goods, partnering with a delivery service that specialises in careful handling is highly recommended. A delivery partner experienced in managing delicate shipments can ensure your packages are transported safely and arrive at their destination on time. Depending on your parcel requirements, the courier company may also offer customised handling solutions to suit your specific needs.
5. Offering More Ways to Pay, Including COD
Payment preferences in Malaysia are diverse, with Cash on Delivery (COD) still widely favoured especially among older shoppers who appreciate the convenience of paying upon arrival. While mobile banking and online payments have become the preferred choice for many, offering COD as a payment option through your delivery service can appeal to a new range of audiences. This flexibility can help broaden your business reach and build trust with customers who may be more comfortable with traditional payment methods.
How Pos Laju Can Help You with Your Shipping Woes
Pos Laju offers a range of services that cover all these essentials, making it a great partner for businesses big or small:
- Widest Coverage in Malaysia: Pos Laju has the largest last-mile delivery coverage across Peninsular and East Malaysia, so you can reach customers in even the most kampung areas.
- Flexible Pickup and Drop-Off: With over 1,000 drop-off locations, including 630 Pos Malaysia branches and 230 Pos Mini outlets, Pos Laju makes drop-offs a breeze. Contracted pickups are also available for frequent shippers.
- Speedy Deliveries: Same-day and next-day delivery options are available for urgent items
- Special Handling for Delicate Goods: Pos Laju has experienced handlers for fragile, high-value, and perishable items, with a solid record of successful deliveries.
- Multiple Payment Options, Including COD: Pos Laju supports COD and cashless payments, so your customers can choose what’s most convenient for them.
- International Shipping from Over 200 Countries: Pos Laju offers global coverage with online tracking and proof of delivery, so you have peace of mind wherever your packages go.
- API Integration for Multiple Platforms: Our API integrations work seamlessly with various eCommerce platforms, syncing orders and shipping details directly from your online store.
- Shipment Management Dashboard: Keep track of orders, monitor shipping statuses, and manage returns all in one place.
Choosing a courier that covers these essentials is a huge step towards smoother operations and happier customers. With Pos Laju’s reliable services, you can focus on growing your business and building customer loyalty, knowing your deliveries are in good hands.
Visit Pos Laju to explore their full range of services and find the best option for your business! [link]
Follow us on
Download our app
