Pos Laju Standard Express Parcel Delivery Service

• Nationwide Access: Available at all Pos Laju outlets, touch points, and authorised agents. Refer to our Pos Outlet Finder
• Proof of Delivery (POD): For tracking and assurance.
• Compensation: Claims up to RM200 or actual item value (whichever is lower) for lost or damaged items.
• Optional Upgrade: Add Pos Service Warranty for higher coverage. Refer to our terms and conditions for more details.
• Free Pick-Up: Available for contract customers. Enquire now & become our contract customer today!

To ensure smooth delivery and protection of your parcels, please observe the following:

A) Complaint Timeframe

• General Complaints: Must be submitted within 30 days from parcel posting date.
• Damages/Loss/Wrong Items: File a complaint within 5 working days from delivery date.
  
  • Keep photo evidence, receipt, and original packaging.
  • Lodge your complaint at AskPos on Pos.com.my

B) Prohibited & Dangerous Goods

• For a full list, visit our Prohibited & Dangerous Goods guidelines.

C) Parcel Size & Weight Limits

All shipments must follow size and weight rules to avoid delays or extra charges.

Standard Limits

• Max Weight: 60 kg (actual or volumetric) Refer to our parcel size & weight limit guidelines for volumetric calculation
• Max Length: 200 cm (longest side)
• Max Overall Size: 300 cm (L + W + H)

Surcharge Conditions

• RM50 surcharge if:
  • Actual or volumetric weight exceeds 30 kg
  • Longest side is more than 150 cm

Notes: Oversize or overweight items may require additional delivery days.