Dear valued customers,
In accordance with requirements set by the Malaysian Communications and Multimedia Commission (MCMC), Pos Malaysia conducts annual performance assessment of our domestic letter delivery services. We have completed our 2024 evaluation and are pleased to share the results with you.
The assessment ensures that our letter delivery services meet the performance standards established by the MCMC.
For 2024, Pos Malaysia achieved the following performance results for domestic letter services:
| Area | Performance Standards (MCMC) | Achievement for 2024 | |
|---|---|---|---|
| 1. | Speed | 89% | 93% |
| 2. | Reliability | 99.97% | 100% |
*Updated on 02 July 2025
Dear valued customers,
In accordance with requirements set by the Malaysian Communications and Multimedia Commission (MCMC), Pos Malaysia conducts annual performance assessment of our domestic letter delivery services. We have completed our 2025 evaluation and are pleased to share the results with you.
The assessment ensures that our letter delivery services meet the performance standards established by the MCMC.
For 2025, Pos Malaysia achieved the following performance results for domestic letter services:
| Area | Performance Standards (MCMC) | Achievement for 2025 | |
|---|---|---|---|
| 1. | Speed | 89% | 95% |
| 2. | Reliability | 99.97% | 100% |
*Updated on 07 May 2026
Click here to view Domestic Mail SLA.
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