Introduction
To business owners, Raya is easily the busiest, most heartwarming, and sometimes the most stressful season of the year. Between restocking shelves, wrapping hampers, and replying to last-minute customer DMs, one thing determines whether your Raya sales shine or stumble: on-time, reliable delivery.
Every festive season, parcel volumes can double overnight. More orders mean tighter deadlines and higher expectations from customers who want their gifts to tiba sebelum balik kampung. But that also means more risk of delays. And in Malaysia, people remember (and leave bad reviews!) when something arrives late during Raya.
That’s where Pos Malaysia makes the difference. With smart tools like SendParcel Pro, a strong 90%+ on-time performance, and special care for fragile items, Pos Malaysia helps businesses deliver festive joy smoothly, no matter how chaotic the season gets.
Why Delivery Matters More Than Ever This Raya
Nobody likes waiting. And when it comes to Raya parcels, patience wears thin faster than kuih lapis on an open house table.
A recent survey found that 43% of Malaysian shoppers are unhappy with their delivery experience, often waiting more than 5 days for parcels that should’ve arrived in 3, which is the regional average. When deliveries fall short, trust fades.
Basically, we’re telling you that late deliveries can cost you loyal customers.
When parcels arrive on time and in good condition, this experience builds confidence, loyalty, and repeat business. That’s why Pos Malaysia continues to invest in smarter, faster, and more reliable solutions, helping your brand deliver happiness, right on schedule during the Raya craze.
1. Special Handling for Fragile and High-Value Items
More than #OOTD and cookies, Raya is also when high-value orders start rolling in: premium hampers, glass jars of cookies, satin scarves, and luxury skincare sets. And nothing ruins a customer’s day faster than a shattered glass jar or a melted chocolate tart.
In fact, 70% of festive orders are fashion and beauty-related, while 20% involve hampers and food. These are all items that need extra careful handling!
Pos Malaysia’s Special Handling service ensures these items are treated with the attention they deserve. From careful packaging to secure storage and skilled handling, your parcels are in good hands, literally. So whether you’re sending limited-edition Raya gift boxes or fragile home décor, you can rest easy knowing everything arrives safely, beautifully, and on time.
2. Cash on Delivery (COD) for Greater Customer Flexibility
If you’re a Malaysian seller, you should know by now that not everyone likes to pay online. For many people, especially those outside Klang Valley, cash is still king.
According to recent data, 63.5% of Malaysians in rural and semi-urban areas still prefer to pay cash upon delivery. Why? Simple, it feels safer and more trustworthy, especially for first-time buyers who are still getting used to e-commerce.
By offering Cash on Delivery (COD) through Pos Malaysia, you’re giving customers confidence to complete their purchase. COD also helps:
a. Boost sales conversion rates (because customers feel secure)
b. Reduce fraud and payment disputes
c. Build trust for new or smaller brands
And with multiple COD payment options from DuitNow QR to major e-wallets, customers can now pay their way through Raya online shopping, whether it’s cash or cashless!
3. Smart Management via SendParcel Pro Dashboard
If you’ve ever spent hours manually entering tracking numbers or juggling dozens of delivery receipts, you’ll love this one.
Our SendParcel Pro Dashboard functions as your all-in-one command centre, built for busy seasons like Raya when orders pile up faster than your open house invites.
With SendParcel Pro, you can:
a. Create, track, and manage all shipments in one place
b. Automate repetitive tasks and reduce human errors
c. Handle high-volume orders with ease
d. Gain real-time insights to make faster business decisions
No more spreadsheets. No more confusion. Just smooth, centralised parcel management that keeps your business running EVEN when orders triple overnight.
Learn more about SendParcel Pro here
4. On-Time Delivery That Builds Loyalty
In Malaysia, people remember who delivered their parcel on time (and who didn’t).
That’s why Pos Malaysia works tirelessly to maintain industry-leading on-time delivery rates, achieving an impressive 96% on-time performance (supported by a clear Service Level Agreement), well above the market average of 78%!
What this means for you is fewer complaints, fewer refunds, and happier customers who can celebrate Raya without worrying where their parcel is stuck. In short, reliable delivery doesn’t just move packages, it moves people. It builds trust, loyalty, and long-term relationships that last well beyond the festive season.
Choose Pos Malaysia for Your Deliveries This Raya
When the orders roll in and the Raya rush begins, you don’t need more stress; you need a partner that delivers results.
With decades of experience, nationwide coverage, and smart logistics tools, Pos Malaysia ensures that your business runs smoothly from start to finish. From special handling to SendParcel Pro, every service is designed to simplify your workflow, protect your products, and impress your customers.
This Raya, make every delivery count. Because when your parcels arrive on time, your brand shines brighter than any Raya lights.
Start your Raya deliveries with Pos Malaysia today and make every delivery count! Learn more about being part of Pos Malaysia’s contract customers here.
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