How Special Handling Keeps Parcels Moving During Festive Seasons

In Malaysia’s fast-moving e-commerce landscape, festive seasons and large-scale online sales can bring both opportunity and challenge for businesses. While customer demand surges, so does the burden on national delivery networks. According to industry trends, parcel volumes can rise by an estimated 60% during peak logistics periods, putting extra pressure on courier systems to maintain speed, accuracy, and service quality.

During these high-demand periods, parcels move through sorting hubs and transport routes far more quickly, and often with heavier handling. The risk of mistakes, delays, or physical damage increases as teams work under tighter schedules. This is where special handling becomes an essential safeguard for businesses that require specific care and attention to their products.

Why Parcel Handling Gets More Critical During Chinese New Year, Raya, and Other Peak Seasons

Every festive season tells a similar story: parcels multiply as gifting, retail promotions, and deadline-based shipments all coincide. From fragile glassware and limited-edition hampers to confidential documents and high-value consumer electronics, more sensitive items are on the move at once.

As volumes rise, parcels pass through multiple sorting centers, transport vehicles, and last-mile delivery routes, all within shortened timeframes. Industry observations have shown that damage rates tend to increase during peak seasons when warehouses and transit points face overload conditions. Without structured safeguards, small issues can multiply, jeopardising your parcels and customer expectations.

Why Businesses Should Consider Special Handling During Peak Delivery Periods

Every business owner wants parcels to arrive in the best condition possible. However, items that need extra attention can be harder to manage, especially during peak season. Special handling services help protect these shipments with an extra layer of care when it matters most. Here’s why:

 1. Systemic Strain can be managed: Special handling processes help maintain operational discipline even when delivery volumes surge. They streamline coordination across sorting, transport, and last-mile networks, minimising disruptions.

 2. Ensuring proper handling: Added protective measures, from designated handling protocols to specialised storage, reduce the likelihood of compression or transit damage. This safeguards goods and helps businesses avoid costly replacements or refunds.

 3. Supporting On-Time Deliveries: For products with time-sensitive value, such as perishable foods, frozen goods, or fragile gifts, are specifically handled to ensure they move efficiently through the delivery network, arriving in optimal condition despite congestion.

By opting for special handling, businesses can gain a level of assurance that standard delivery options may not always be provided during high-volume periods.

How Pos Malaysia Supports Businesses with Special Handling

At Pos Malaysia, our special handling services are built around experience, care, and consistent execution. Our trained personnel work seamlessly across operational and delivery touchpoints to ensure sensitive shipments are managed precisely according to requirements, especially under heavy workload conditions.

Each step in the process is guided by clear operational standards to protect package integrity from dispatch to delivery. This allows business owners to focus on sales and customer engagement while Pos Malaysia manages the logistics intricacies behind the scenes.

Read more about how Pos Malaysia’s special handling works and how you can get started.