Redly Connect​

Convenient and economical delivery service for you to ship items weighing up to 30 kg to over 200 countries worldwide by air or sea.

Note:

• Delivery times are estimates and apply to major cities only. Remote locations may require additional transit days.
• Packets, envelopes with enclosures, documents and other merchandise are subjected to customs inspection and clearance. An additional 48 to 72 hours are required for items placed under customs inspection and clearance.
• Items may undergo additional checks or adhere to domestic rules of the destination country. If this occurs, we recommend contacting the relevant authorities directly for assistance.

• Pick-up service.
• Door-to-door delivery.
• Track & trace.
• Proof of delivery.
• Service Warranty (value-added). Visit Pos Service Warranty information page for more info.
• Compensation as per terms and conditions.
• Rates are determined by actual weight.

Minimum Dimension:

• 300mm (L) x 220mm (W) x 2mm (H).

Maximum Size:

• Maximum length: 2.0m (L)
• Maximum Circumference: (L) + (2w) + (2h) ≤ 3.00m

Important Guidelines:

• All items sent via Redly Connect should be clearly and truthfully declared in respect of content and value.
• Parcels should be accompanied by a commercial invoice or commercial pro forma.
• Food items are not acceptable in some countries.
• For shipments containing food (including health or dietary supplements, food for animals, food and colour additives) to USA, a 'Prior Notice Confirmation Number' must be applied from the FDA, USA, through this website: https://www.access.fda.gov/.
• Refer to the UPU List of Prohibited Articles or contact the customs, postal trade, or government authorities of the destination country for the latest information.

Duties, Taxes, and Additional Fees

• To prevent unexpected charges, confirm any applicable duties, taxes, or additional fees with the destination country's consulate or relevant authority before shipping.
• De Minimis shipments, or Direct Release shipments, are imports exempt from duties and taxes due to their Cost, Insurance, and Freight (CIF) value. For more information on De Minimis thresholds in your destination countries, visit this link: De Minimis Information.